Privacy Policy

Privacy Policy

How we handle your data.

Effective date: 26 August 2026

Quest Retail Private Limited (“QRPL”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that you provide to us or that we collect when you access or use our website available at [WEBSITE URL - IT TO UPDATE](the “website”).

This Privacy Policy explains how QRPL collects, uses, processes, stores, protects and where applicable, discloses personal data collected through or in connection with the Website.

This Website is a product catalogue and corporate/festive gifting enquiry platform. It does not presently provide an online checkout, online payment or direct online purchase facility.

By accessing or using our website, submitting an enquiry or quotation request, subscribing to communications, or voluntarily providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

This Website is operated by Quest Retail Private Limited (QRPL).

Registered Office:
G-10, Ground Floor, City Pulse,
Narain Singh Circle, Tonk Road,
Jaipur – 302004, Rajasthan, India

Corporate Office:
7th Floor, Infinity Tower A,
DLF Cyber City, DLF Phase II,
Gurugram -122002, Haryana, India

Email: customercare.tbs@questretail.in
Telephone: +91 9599227343

“You” and “your” mean the person who visits the site or provides information through it.

For the purposes of personal information collected through this catalogue, Quest Retail Private Limited is responsible for deciding why and how that information is used, subject to applicable law.

2. About this site and access

This site is a public-access corporate and bulk gifting catalogue. A visitor who has the site link can browse the catalogue and send us a gifting enquiry. Visitors are not required to register, create a customer account, sign in or provide a password to view the catalogue or submit an enquiry.

Nothing is purchased or paid for on this site. We do not ask for or collect payment card numbers, bank account details, UPI credentials, PINs, passwords or other financial authentication information through the public catalogue. If any page, message or person claiming to represent this catalogue asks you to provide such credentials through the website, please contact our customer care team.

3. Information we collect

3.1 When you submit a gifting enquiry

Depending on what you choose to provide and the fields available in the enquiry form, we may collect:

• your name;

• your company or organisation name and designation, where provided;

• your mobile number and email address;

• your city and state;

• details of your gifting requirement, such as quantity, occasion, approximate budget, required date, packaging or branding requirements;

• the gifts or products in your shortlist at the time you submit the enquiry; and

• the name, employee code or referral identifier of a The Body Shop colleague who referred you, where applicable.

The enquiry form may identify certain fields as required. Information not marked as required is optional unless we explain otherwise at the point of collection.

3.2 If you choose to receive gifting updates or marketing communications

If this option is offered and you opt in, we may collect and use your name, email address, mobile number and communication preferences for that purpose.

3.3 Information collected automatically when you browse

When you use the site, our systems and service providers may automatically collect limited technical and usage information such as your IP address, browser and device type, date and time of access, referring page or source, pages viewed, and campaign or referral tags contained in the link you followed.

We use this information to operate and secure the site, understand catalogue usage and demand, measure campaigns, troubleshoot issues and improve the experience. We do not require a visitor account in order to perform these activities.

4. Cookies and similar technologies

The site may use cookies or similar technologies that are reasonably necessary for catalogue functionality and measurement. Depending on the features enabled on the site, these may include:

• Shortlist functionality: to remember gifts you have shortlisted for a limited period so that your shortlist can remain available when you return using the same browser or device;

• Referral tracking: to recognise a referral link or code so that the enquiry can be attributed internally where applicable;

You can control cookies through your browser settings. Blocking some cookies may affect shortlist or other site functionality. Where applicable law requires consent for non-essential cookies, we will seek that consent before using them.

5. Why we use your information

We use personal information only for purposes connected with the catalogue, your enquiry, our business operations and applicable legal requirements, including:

• to receive, review, respond to and manage your corporate or bulk gifting enquiry;

• to contact you about the enquiry by telephone, email, WhatsApp or another communication method you have provided or requested;

• to prepare and discuss quotations, product options, packaging, personalisation, availability, quantities, lead times and delivery requirements;

• where you decide to proceed, to administer the subsequent quotation, order, fulfilment and related customer service process outside the website checkout environment;

• to maintain enquiry history so that we can continue a conversation, support repeat or annual gifting requirements and manage our business records;

• to operate, secure, analyse and improve the catalogue and understand demand;

• to respond to complaints, privacy requests or other enquiries;

• to send gifting updates or marketing communications where you have chosen to receive them; and

• to comply with law, regulatory requirements, lawful requests and the establishment, exercise or defence of legal claims.

We will not use your personal information for an unrelated purpose without an appropriate legal basis or consent where consent is required.

6. Marketing communications and your choices

Marketing is separate from responding to a gifting enquiry. You are not required to agree to marketing in order for us to respond to your enquiry.

Where we rely on your consent for marketing, you may withdraw that consent at any time by using an unsubscribe option provided in the communication or by contacting us. Service or enquiry-related communications may still be sent where necessary to respond to or administer your request.

7. Who may receive your information

We do not sell your personal information. We may share it only where reasonably necessary for the purposes described in this Policy, including with:

• our authorised gifting, sales, customer care, management, finance or operations personnel who need the information to handle your enquiry or a subsequent order;

• service providers that help us operate our systems and communications, such as website hosting, cloud infrastructure, email, messaging, analytics, CRM, IT support or security providers, subject to appropriate contractual and confidentiality controls;

• where you proceed with an order, approved service providers involved in activities such as personalisation, packaging, dispatch or delivery, to the extent necessary for fulfilment;

• professional advisers, auditors or insurers where reasonably necessary; and

• government authorities, regulators, law enforcement bodies, courts or other persons where disclosure is required or permitted by law.

8. Processing outside India

Some technology or service providers used by us may store or process information in locations outside India. Where personal information is transferred or processed outside India, we will handle the transfer in accordance with applicable Indian data protection law and any restrictions or safeguards that apply.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage the enquiry and any subsequent order, support repeat or annual gifting cycles, comply with legal, tax, accounting or record-keeping obligations, resolve disputes and protect our legitimate legal interests.

When information is no longer required, we take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with our retention practices and applicable law. Marketing contact details are retained until you unsubscribe or otherwise withdraw the relevant permission, subject to any minimal suppression record that may be needed to respect your opt-out.

10. Your rights and requests

Subject to applicable law and the provisions that are in force from time to time, you may have rights in relation to your personal data, including:

the right to obtain information regarding the processing of your personal data;

the right to request correction of inaccurate or incomplete personal data;

the right to request deletion or erasure of personal data, where applicable;

the right to withdraw consent where processing is based on consent;

the right to raise a grievance concerning the processing of your personal data; and

such other rights as may be available under applicable data-protection law.

The availability, scope and manner of exercising these rights may depend upon the applicable law and the date on which the relevant statutory provisions come into force.

Where applicable law provides additional rights, including a right to nominate another individual to exercise certain rights in specified circumstances, we will facilitate those rights in accordance with the law.

We may ask for information reasonably necessary to verify your identity before acting on a privacy request. This helps us avoid disclosing or deleting information at the request of an unauthorised person.

11. How we protect information

We use reasonable technical and organisational safeguards appropriate to the nature of the information and the risks involved. These may include access controls, secure transmission, system and network protections, role-based access, confidentiality obligations, staff awareness measures and record-keeping controls.

No website, network or storage system can be guaranteed to be completely secure. You should also take reasonable care when using your own device, email account, mobile phone and communication applications.

12. Personal data breaches

If a personal data breach affecting information covered by this Policy occurs, we will take reasonable steps to contain, investigate and remediate it. Where applicable law requires notification to affected individuals or a regulatory authority, we will provide the required notification in the manner and timeframe prescribed by law.

13. Children

This catalogue is intended for business and gifting enquiries and is not directed at children. We do not knowingly seek personal information from children through the enquiry process. If we become aware that information has been submitted by or about a child in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.

14. Third-party links and communication platforms

The catalogue may contain links to third-party websites or may allow you to communicate with us using services such as WhatsApp or email. Third-party services operate under their own terms and privacy practices. We are not responsible for the privacy practices of an unrelated third party, and we encourage you to review the relevant third-party information before using those services.

15. Business changes

If all or part of our business is reorganised, merged, acquired, transferred or otherwise changes ownership, personal information may be transferred as part of that transaction where permitted by law and subject to appropriate protection.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in the catalogue, our processes or applicable law. The updated version will be published on the site with a revised effective date. Where a material change requires additional notice or consent under applicable law, we will provide it.

ACCURACY OF PERSONAL DATA

You are responsible for ensuring that the personal data you provide to QRPL is accurate, complete and up to date.

If you become aware that information provided by you is inaccurate or incomplete, you may contact QRPL to request correction, subject to applicable law.

17. Privacy and grievance contact and how to exercise your rights

For questions about this Policy, privacy requests or grievances relating to personal information collected through this gifting catalogue, please contact:

Quest Retail Private Limited

Registered Office:
G-10, Ground Floor, City Pulse,
Narain Singh Circle, Tonk Road,
Jaipur – 302004, Rajasthan, India.

Corporate Office:
7th Floor, Infinity Tower A,
DLF Cyber City, DLF Phase II,
Gurugram -122002, Haryana, India

Email: customercare.tbs@questretail.in
Telephone: +91-9599227343

We will review and respond to privacy and grievance requests within the period required by applicable law and may request additional information where reasonably necessary to verify the request.

GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India, subject to applicable data-protection, consumer-protection and other applicable legislation.

Any dispute concerning this Privacy Policy or the processing of personal data shall be subject to the exclusive jurisdiction of the Courts at Gurugram.